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QUESTIONS AND ANSWERS

Common questions answered by the HobbyCity team in Auckland, New Zealand.

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8 answers
Products & Stock

Do you sell replacement differential gears for Maverick RC cars, and are they available in metal?

Yes, we sell replacement differential gears for Maverick models. Metal replacement options are available (such as the MV28096). These parts may need to be ordered in and aren't alw…

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Orders & Payment

What happens if an item in my order is out of stock?

If an item in your order is out of stock, we'll contact you to offer options. You can either switch to a similar alternative item at the same price, wait for us to restock it from…

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Shipping & Delivery

How long will it take for my order to arrive if items are currently out of stock?

If items in your order are out of stock, delivery times can extend significantly—typically an additional 3-4 weeks depending on international shipments from suppliers like the USA.…

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Orders & Payment

If an item in my order is out of stock, can HobbyCity send the rest of my order now and the missing item later without extra shipping?

Yes, we're happy to do this. We'll send out the items we have in stock right away, and ship the out-of-stock item to you when it arrives. We won't charge you any additional shippin…

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Products & Stock

Can I use acrylic spray paint as a primer before applying an acrylic top coat?

Yes, acrylic spray paint works well as a primer before applying an acrylic top coat. We stock Vallejo acrylic spray cans which offer a good range of colours including grey options…

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Orders & Payment

What happens if an item in my order is out of stock?

If an item in your order is out of stock, we'll contact you to let you know. You can either choose a substitute product from our similar items, or we can refund that item and send…

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Products & Stock

Do you stock acrylic grey spray paint that can be used as a primer before applying an acrylic top coat?

Yes, we recommend the Vallejo AV28011 Aerosol Spray Primer in Grey. It's specifically designed for use as a primer before applying acrylic top coats. We typically have stock availa…

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Orders & Payment

What happens if an item in my order is out of stock or no longer available?

If an item is out of stock or no longer available, we'll contact you with options. We can either suggest a similar product from another brand as a colour match alternative, or proc…

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